Archives: Case Studies

Transforming Insurance Workflows through Seamless Migration​

We worked with a national leader in the insurance industry to successfully migrate them from…
Insurance

Transforming Insurance Workflows through Seamless Migration

The Heroes

Leading Insurance Provider’s Technical and Business Leaders

A prominent insurance provider relied on a legacy IBM BPM system to manage 17 critical workflows, each averaging 97 activities.

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The Challenge

Complexity, Time, and Optimization Challenges

Choose the right expertise—onshore, offshore, or embedded architects—to optimize your workflow automation.

These workflows spanned key business operations such as:
  • Policy Issuance
  • Claims Processing
  • Underwriting Approvals
  • Renewals and Cancellations
  • Fraud Detection and Prevention
  • Customer Service Requests
  • Regulatory Compliance and Reporting
The challenges they faced included:

Migration Complexity

Transitioning high-volume, intricate workflows without disrupting ongoing operations.

Time Constraints

The internal estimate for completing the migration was 2.4 years, posing a risk of delayed modernization.

Modernization Needs

Shifting to the modern, scalable Camunda BPM platform to enhance agility and efficiency.

Process Optimization

The need to refactor workflows to leverage Camunda’s advanced capabilities fully.

Solution

Streamlined Migration with Exodus
CapBPM deployed its proprietary migration tool, Exodus, to facilitate a seamless migration from IBM BPM to Camunda. By automating key processes and focusing on optimization, CapBPM delivered a tailored solution that exceeded client expectations.

Workflow Migration and Optimization

Automated the migration of all 17 workflows while refactoring them to align with Camunda’s modular and cloud-native architecture.

Script and Rule Transition

Migrated complex decision rules, business logic, and custom scripts, ensuring compatibility and improved maintainability.

Rigorous
Validation

Performed end-to-end testing to guarantee consistent results and seamless performance after the migration.

Accelerated
Delivery

Reduced the projected timeline from 2.4 years to just 6 months, including process refactoring to enhance performance and scalability.

Result

Efficient Migration Delivering Scalable Results

CapBPM’s collaboration with the insurance provider resulted in:

  • The successful migration of 17 critical processes, averaging 97 activities each, in just 6 months.
  • Enhanced operational efficiency with fully optimized workflows and a modern BPM platform.
  • Seamless adoption of Camunda, enabling scalability, composability, and a future-proof architecture.
  • Reduced technical debt and faster time-to-market for insurance products and services, positioning the organization for continued growth and adaptability.

CapBPM at a Glance

Expertise and Innovation

Capital BPM is a trusted leader in Camunda-based process automation and migration solutions, delivering exceptional results for clients worldwide. With cutting-edge tools, certified expertise, and a proven track record, CapBPM ensures seamless transitions and outstanding outcomes for even the most complex projects.

Proprietary Tool – Exodus:

Designed specifically for seamless BPMN migrations, Exodus enables rapid, efficient transitions while optimizing workflows for modern platforms. This tool simplifies the migration process, significantly reducing time and cost for clients.

Certified Platinum Partner

Recognized as the 2024 Regional Partner of the Year for the Americas, CapBPM’s Platinum Partner certification underscores its commitment to excellence and leadership in the industry.

Proven Expertise

CapBPM guarantees exceptional results, accelerated project timelines, and measurable success. With a portfolio of referenceable success stories from global leaders, CapBPM is the trusted choice for companies looking to modernize and scale their operations.

CapBPM combines innovation, reliability, and industry-leading expertise to help organizations achieve their strategic goals with confidence.

Start Your Business with AI?

Are you ready for BPM consulting services, process automation, and business process management,? Contact us today to learn more about our services.
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Transforming Warehouse Operations with Automated Billing and Activity-Based Costing

Warehousing

Transforming Warehouse Operations with Automated Billing and Activity-Based Costing

Client Overview

High-Volume Warehouse Operation
The client faced significant challenges in managing billing and invoicing processes for a dynamic workforce and equipment-intensive environment. With fluctuating demand, seasonal peaks, and a mix of permanent and temporary staff, the client sought a solution to improve billing accuracy, optimize cost allocation, and ensure compliance with labor and safety regulations.
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Several Challenges In Place

Several Challenges In Place

Demand Fluctuations:

Seasonal peaks and troughs in operational output created variability, making it challenging to align labor and equipment costs with revenue.

Compliance and Reporting:

Adhering to labor laws, safety standards, and operational regulations required extensive documentation and manual reporting, increasing administrative overhead.

Dynamic Workforce Management:

The warehouse relied heavily on temporary staff alongside permanent employees. Tracking hours, roles, and activities across shifts manually led to frequent errors and inefficiencies in the billing process.

Equipment Usage Monitoring:

The operation involved numerous machines, each with unique maintenance, depreciation, and utilization costs. Manual allocation of equipment-related expenses to specific tasks or shifts was error-prone and time-consuming.

Solution

Implementation of New Billing and Costing System
To address these challenges, the client implemented an IoT-enabled billing and activity-based costing system designed to streamline processes and improve operational efficiency. The solution included the following components:

IoT Integration for Real-Time Data Collection

  • IoT sensors were deployed across the warehouse to monitor equipment usage, task completions, and workforce activity.
  • Real-time data was aggregated into a centralized system, providing granular insights into performance metrics for each shift and resource utilization.

Role and Activity-Based Cost Allocation

  • An intelligent system processed IoT data to dynamically allocate costs based on roles, shift activities, and equipment usage.
  • Activity-based costing models ensured that every operational expense was mapped directly to specific tasks or outputs, improving billing precision.

Predictive Maintenance and Resource Prioritization

  • Predictive analytics identified potential equipment failures, enabling proactive maintenance to reduce downtime..
  • Staffing and resource allocation algorithms were optimized for peak demand periods, ensuring operational efficiency without incurring excessive costs.

Automated Compliance Reporting

  • Detailed compliance reports were generated automatically, ensuring adherence to labor laws and safety standards.
  • Comprehensive audit trails were maintained, reducing the manual effort required for regulatory reporting.

Result

Seamless Integration with Existing Systems

Enthusiasm displayed by Client. Genuinely thrilled about substantial progress achieved in such a short time.

AI-Driven Demand Forecasting:

Leveraging machine learning to predict seasonal peaks and proactively adjust staffing and resource allocations.

Blockchain Integration:

Ensuring secure, transparent invoicing and payment tracking for all stakeholders.

Advanced Analytics:

Utilizing operational data to drive continuous process improvements and identify further cost-saving opportunities.

Start Your Business with AI?

Are you ready for BPM consulting services, process automation, and business process management,? Contact us today to learn more about our services.
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Utilizing CODA Services

Home Equity-Sharing

Utilizing CODA Services

The Heroes

Client’s Technology Leaders
Discover the experienced professionals and decision-makers who drive innovation, strategy, and successful Camunda implementations within our team.
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Challenge

Need for Intricate System, Knowledgeable Camunda Experts

Client facing a multifaceted challenge in building out entire intricate system involving various components & functionalities, which can be challenging to structure effectively.

Client does not possess in-depth knowledge of best practices in system development. Client might not always be certain about best approaches which can lead to errors and inefficiencies.

Client needs guidance and advisory services in utilizing Camunda to its full potential.

Solution

Capital BPM’s CODA Service

Client is utilizing Camunda and CapBPM CODA service. With the support of CapBPM, Client is guided on how to structure system effectively.

CapBPM acts as mentors, providing guidance and sharing best practices as Client builds system. Teaches problem-solving skills and ensures Client is well-equipped to handle routine development tasks. For challenging issues, CapBPM intervenes to resolve problems efficiently, ensuring project stays on task.

Result

Improved Knowledge, Development of Intricate System

Client has significantly improved knowledge of system development best practices, ensuring informed decisions on project. With guidance and mentoring, Client can effectively develop complex system using Camunda & CODA offering.

Start Your Business with AI?

Are you ready for BPM consulting services, process automation, and business process management,? Contact us today to learn more about our services.
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Warehousing Client Improving Business

Warehousing and Distribution

Warehousing Client Improving Business

The Champions

Client’s Team and Decision Makers: Leading Strategy and Innovation

Discover the experienced professionals and decision-makers who drive innovation, strategy, and successful Camunda implementations within our team.

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The Champions

Process Automation and Robot Coordination

Client had two different challenges presented to the CapBPM team.

Automation:

Client operates large storage warehouses. Client needs to automate warehousing operations efficiently to improve productivity and minimize errors.

Robot Coordination

Client uses robots for various tasks. Need to orchestrate these robots effectively. Includes extracting totes from rigs, placing on conveyors, and controlling movements.

Solution

Camunda to the Rescue
Choose the right expertise—onshore, offshore, or embedded architects—to optimize your workflow automation.
Leverage Camunda to orchestrate, automate, and optimize your business processes efficiently
Employ BPMN for robot coordination and integrate expert system for precise robot control.
CapBPM provides support and training to enhance command expertise.

Result

A More Smooth, Efficient Operation

Enthusiasm displayed by Client. Genuinely thrilled about substantial progress achieved in such a short time.

Seamless Workflow

Clients are genuinely excited about how quickly their operations have become more streamlined, allowing them to achieve better results with less effort and improved consistency

Optimized Processes

Clients are thrilled with the rapid transformation of their workflows, experiencing smoother operations, reduced bottlenecks, and a noticeable boost in overall efficiency within a short time.

Start Your Business with AI?

Are you ready for BPM consulting services, process automation, and business process management,? Contact us today to learn more about our services.
Request A Call

Maximizing Warehouse Storage Capacity with Robotics, AI, Camunda, and Automation

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As a leading consulting firm specializing in business process management, Capital BPM is proud to be a Certified Camunda Partner.
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