Insurance

Electronic Survey Administration

Migration to Open Source BPM

Challenge

Large Data Processing

Used to track tasks for tracking funds unclaimed and ready to be transferred over the state as part of the Electronic Survey Administration Process. The request can be ad-hoc or part of the annual process. The tasks are created and then claimed by a user to complete the planning and preparations tasks. 

Users can submit the task for review where the reviewers either return/rejects the task to the preparer to have additional information added or approves the tasks as ready to be filled. Once the review has been approved the task it can be filled with the appropriate agency.

Approach

Opportunity - Increasing Customer Satisfaction

Refactored PRocess, added RPA support, reduced costs by utilizing an Open Source BPM, and increased customer satisfaction by using a modern UI framework that can microfocus on custom user needs.

Migration

Automated BPM, Rules, Integration and UI Migration

Security

Working directly with the customer to incorporate a custom security layer

Fixed Cost

Designed a fixed cost approach within an agreed upon timeline

Product used

Genesis

Genesis is a dehydrated, production ready Camunda environment. It's a collection of expertise, auxiliary delegates and listeners.

Result

Cost reduction & Accelerated migration time

A process designed to maintain a 360 view of the distribution partners’ information that can be leveraged to service and support our distribution partners.

Developed to bring together the details from multiple producer information systems into groups. Added support from document management and batch-based processing.

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Annual Savings per year including the first year
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Our Team was able to accelerate the migration timeline
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Showcasing any other metric would be really beneficial

Guaranteed results

Migrate to a better BPM

We guarantee our work, and we have referenceable customers. The only reason not to buy is because a customer might think it’s too good to be true. But we’re happy to demonstrate.”

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