Privacy Policy

Privacy Policy

At Capital BPM, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or communicate with us.

By using our website, you agree to the practices described in this Privacy Policy.

Who We Are

Capital BPM is a business process management (BPM), workflow automation, and AI consulting company providing implementation, consulting, training, and support services.

Our website is: https://capbpm.com

If you have any questions about this Privacy Policy, please contact us at: info@capbpm.com

Information We Collect

Information You Provide

We collect information that you voluntarily provide when you:

• Contact us through our website
• Request a consultation or demonstration
• Download whitepapers or other resources
• Register for webinars or events
• Communicate with us by email or other channels

Depending on your interaction with us, this information may include:

• Name
• Business email address
• Company name
• Job title
• Phone number
• Country or region
• Any additional information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address
• Browser type and version
• Device and operating system information
• Pages visited
• Time spent on our website
• Referring website
• Date and time of your visit
• General website usage information

This information helps us understand how visitors use our website and enables us to improve its performance and user experience.

How We Use Your Information

We use the information we collect to:

• Respond to enquiries and requests
• Provide information about our services
• Deliver requested resources and event registrations
• Improve our website and user experience
• Analyse website performance and visitor engagement
• Understand interest in our services
• Support our marketing and business development activities
• Maintain the security and integrity of our website
• Comply with applicable legal obligations

Website Analytics and Visitor Identification

We use analytics and visitor identification technologies to better understand how our website is used and to improve our marketing and business development activities.

Our website uses trusted third-party services, including:

• Google Analytics to analyse website traffic, visitor behaviour, and website performance.
• Apollo.io to help identify business interest in our services. Apollo may collect information about website visits and, where available, associate those visits with publicly available business information such as the visitor’s organization. This enables us to better understand engagement with our website and respond to potential business enquiries.

These services may collect information such as:

• Pages visited
• Time spent on the website
• Referral source
• Browser and device information
• IP address
• Organization associated with the visit (where available)

We use this information solely for legitimate business purposes, including improving our website, understanding visitor interests, measuring the effectiveness of our marketing activities, and supporting our sales efforts.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors interact with our website.

Cookies may be used to:

• Remember your preferences
• Improve website functionality
• Analyse website usage
• Measure the effectiveness of marketing campaigns
• Support analytics and visitor identification technologies

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

Marketing Communications

If you contact us, request information, download resources, register for webinars or events, or otherwise provide your contact information, we may use that information to communicate with you about:

• Our consulting, implementation, and training services
• Industry insights and thought leadership
• Whitepapers, case studies, and other resources
• Webinars, events, and company updates
• Other information that may be relevant to your business interests

We use trusted platforms, including HubSpot, to manage these communications and maintain our customer relationships.

Third-Party Service Providers

We work with trusted third-party providers that help us operate our website and deliver our services. These providers process information on our behalf and are expected to protect it appropriately.

These providers may include:

• HubSpot – Contact forms, customer relationship management (CRM), and marketing automation.
• Google Analytics – Website analytics and reporting.
• Apollo.io – Visitor identification, business intelligence, and lead enrichment.

These providers process information in accordance with their own privacy policies and applicable data protection laws.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third-party service providers who assist us in operating our website, delivering our services, analysing website performance, managing customer relationships, or supporting our marketing activities.

We may also disclose information where required by law or where necessary to protect our legal rights or comply with legal obligations.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Data Security

We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, disclosure, alteration, or destruction.

While we strive to use commercially reasonable means to protect your information, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Request restriction of certain processing activities
• Object to certain processing activities where permitted by law

To exercise these rights, please contact us using the details provided below.

Third-Party Websites

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

International Data Transfers

As a global consulting company, we may process or transfer personal information to countries outside your country of residence. Where applicable, we take appropriate measures to ensure that personal information is protected in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. Any updates will be posted on this page together with the revised effective date.

Contact Us

Capital BPM

Website: https://capbpm.com
Email: info@capbpm.com