Case Study Category: Retail

How a Retailer Leveraged Camunda

The Heroes

Seasoned Enterprise Architect at Client with Decades of Architectural Expertise

Challenge

Need for Efficient Microservice Orchestration Solution

Client recognized the need for an efficient microservice orchestration solution.

Previously, there was a significant investment in a custom solution from another vendor. Within the organization, there was a degree of skepticism due to previous disappointments with those various vendors.

It was crucial to confirm the functionality of the new solution prior to its widespread adoption.

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Solution

Camunda and Capital BPM's Genesis

Client leveraged Capital BPM’s Genesis solution along with Camunda for process automation needs.

Capital BPM brought in Camunda to explore potential solutions. Impressed by solution presented by Camunda, client decided to terminate multimillion-dollar contract with previous vendor.

Camunda took on the responsibility for managing 750 million transactions. Client is utilizing advanced scan capabilities to understand the dynamics between purchased items, coupons, and promotions, thereby gradually building confidence in the technology.

Result

Building a Robust and Responsive Business Solution

The final solution has proven to be more responsive and powerful than initially planned by the client.

The Camunda solution has the potential to process a significant fraction of a trillion transactions per year across all stores of the client.

The client is enthusiastic about this solution and is in the process of building an entire program around it.

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Process Automation Framework

Warehousing and Distribution

Technical Experts, Developers, and Decision Makers at Client Team

Challenge

Replace Complex and Costly Existing Systems

Client had an in-house system that developed to meet needs of their internal business customers. Client recognized need to replace system with a more efficient solution.

When Client transitioned to Camunda, Client had idea of incorporating the functionalities of old system into new one, even though Camunda already covered the required functionalities. This led to an “echo” situation and a discrepancy in the source of authority for the state of things.

Despite these challenges, Client was determined to proceed without heeding external advice.

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Solution

Custom UI, Permissioning, and Security

Built custom UI framework which provided an intuitive and user-friendly interface for Client’s users, streamlining interactions with new system.

To address the need for fine-grained permission control, implemented a custom permissioning system using OPA. Allowed client to go one level deeper and manage permissions based on attributes, providing a highly granular access control mechanism.

Recognizing the importance of security, CapBPM implemented robust security protocols to ensure that system remained impervious to hacking attempts. Adhering to strict guidelines, CapBPM fortified system’s defenses to safeguard sensitive data and operations.

Result

Improved User Experience, Security, and Data Protection

Despite initial challenges stemming from an attempt to merge old system with Camunda, CapBPM team’s expertise and solutions prevailed.

CapBPM provided Client with a custom UI Framework that improved user experience and interaction.

Advanced permissions system allowed for precise access control, enhancing security and data protection.

Implementing stringent security measures, CapBPM ensured system’s resilience against potential threats, meeting strict compliance standards.

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Transformative Automation

The Heroes

Director of Engineering at Major Retail Client

The Challenge

Managing Myriad Tasks for Regulatory Compliance

With a global network of stores, Client encountered the complex challenge of managing myriad tasks related to regulatory compliance.

Each location juggles diverse responsibilities such as data management, adhering to local and state regulations, maintaining electrical licenses, managing tax payments, and ensuring proper waste disposal, with tasks totaling around a thousand per store.

Streamlining and automating these compliance processes efficiently to ensure timely task execution, reporting, and escalations presents a significant challenge.

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Solution

Implementation of Two Key Systems

CapBPM implemented two key systems.

Camunda Workflow Automation

Using Camunda, CapBPM automated regulatory compliance processes, enabling task management, reporting, and escalations. The new and improved flexibility of the system allowed real-time rule adjustments, accommodating changing regulations without manual intervention.

Camunda Expert System for Emergency Escalations

CapBPM team created an expert system to monitor store emergencies, differentiating between urgent and non-urgent issues. It monitored physical infrastructure, made decisions, and initiated escalations, optimizing actions based on predefined criteria and saving costs.

Result

Transformative Impact on the Business

Implementation of these systems had a transformative impact on the client’s operations. With workflow automation, greater efficiency in regulatory compliance was achieved, ensuring timely completion of tasks without manual oversight. Flexibility to adapt to changing regulations in real-time was a significant advantage.

Expert system for emergency escalations streamlined decision-making processes, helping save costs by making informed judgements on when to take immediate action and when to opt for more cost-effective solutions. System improved communication between key managers and on-site staff, providing clear task lists and facilitating a smooth resolution of issues.

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Utilizing CODA Services

Home Equity-Sharing

Utilizing CODA Services

The Heroes

Client’s Technology Leaders
Discover the experienced professionals and decision-makers who drive innovation, strategy, and successful Camunda implementations within our team.
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Challenge

Need for Intricate System, Knowledgeable Camunda Experts

Client facing a multifaceted challenge in building out entire intricate system involving various components & functionalities, which can be challenging to structure effectively.

Client does not possess in-depth knowledge of best practices in system development. Client might not always be certain about best approaches which can lead to errors and inefficiencies.

Client needs guidance and advisory services in utilizing Camunda to its full potential.

Solution

Capital BPM’s CODA Service

Client is utilizing Camunda and CapBPM CODA service. With the support of CapBPM, Client is guided on how to structure system effectively.

CapBPM acts as mentors, providing guidance and sharing best practices as Client builds system. Teaches problem-solving skills and ensures Client is well-equipped to handle routine development tasks. For challenging issues, CapBPM intervenes to resolve problems efficiently, ensuring project stays on task.

Result

Improved Knowledge, Development of Intricate System

Client has significantly improved knowledge of system development best practices, ensuring informed decisions on project. With guidance and mentoring, Client can effectively develop complex system using Camunda & CODA offering.

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Are you ready for BPM consulting services, process automation, and business process management,? Contact us today to learn more about our services.
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As a leading consulting firm specializing in business process management, Capital BPM is proud to be a Certified Camunda Partner.
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