Case Study Category: Manufacturing - Construction & Design

Ditching CRAMP™ — How a Top 20 Insurer Modernized FNOL with Camunda

Ditching CRAMP™

Top 20 U.S. Property & Casualty Insurance Carrier

Challenges

Claims Processing Under Pressure
  • Required certified specialists to make even minor changes
  • Tightly coupled rules, workflows, and UI — leading to brittle releases
  • "Modular" on paper, monolithic in practice
In short, CRAMP™ lived up to its name — inflexible, painful, and prone to flare-ups during any change cycle.
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Why the Business Couldn’t Wait

Pain Point Impact
License & Infra Overhead $5.2M annually across 4 environments
Slow Change Velocity 3–4 months per update, even for basic triage tweaks
Vendor-Dependent Integrations AI fraud scoring and weather event linking required vendor dev hours
High Opportunity Cost Competitive carriers released updates 4× faster

The FNOL process was mission-critical, but the business couldn't justify standing still any longer.

Solution

Rebuilding FNOL on Camunda

The engagement centered on re-engineering FNOL using Camunda Platform 8, emphasizing composability, observability, and developer autonomy:

BPMN Flows per Subprocess

Intake, verification, and assignment flows were refactored into modular microservices.

DMN Decision Tables

Replaced CRAMP™’s tangled rulebase with editable DMN tables for business-led triage logic.

Decoupled UI & Logic

Moved frontend from legacy portal to React apps backed by API-driven orchestration.

Scalable Event Architecture

Leveraged Kafka for asynchronous communication across claims teams and third-party integrations.

Live SLA Monitoring

MongoDB + Prometheus/Grafana enabled real-time insight into SLA breaches, assignment times, and bottlenecks.

Business Outcomes: From Friction to Flow

Key KPI CRAMP™ (Before) Camunda (After) Improvement
Claim Intake to Assignment 3.2 hours 23 minutes ⬇ 88%
Average Change Deployment Time 14 weeks 4 weeks ⬇ 71%
Annual Cost (License + Infra) $5.2M $1.5M ⬇ 71%
5-Year ROI -4% (projected) +198% ✅ Profitable
Time to Add AI Triage Signal 6 months 5 weeks ⬇ 80%
Quote from the Field

“CRAMP™ gave us structure — Camunda gave us speed. Now, our teams are delivering change in weeks, not quarters.”
— Director of Claims Innovation

The Strategic Shift

This migration wasn’t just a tech play — it was a business enabler. With Camunda, the insurer unlocked:

Faster time-to-value for process changes

Business-owned rules with no dev bottlenecks

Platform independence to build and deploy how they wanted

Composable automation that scaled across claims types

CRAMP™ helped them survive the past. Camunda’s helping them own the future.

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Automating Billing and Invoicing for Logistics Operations

Shipping & Logistics

Automating Billing and Invoicing for Logistics Operations

Client Overview

Leading Shipping & Logistics Company
The client operates an extensive network of distribution hubs, warehouses, and transportation routes. Their operations involve complex workflows, including traffic flow management, labor allocation, and compliance with diverse regional regulations. As part of their modernization initiative, they sought to automate their billing and invoicing processes while optimizing operational efficiency.
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Several Challenges Faced

Process Automation and Robot Coordination

Inaccurate Billing

Manual processes led to frequent errors in invoices for drivers, dock workers, and temporary staff, causing disputes and delayed payments.

Inefficient Traffic Flow

Congestion at distribution hubs resulted in delays and reduced throughput.

Complex Cost Allocation

Assigning costs for labor, equipment, and interrupted services was labor-intensive and lacked transparency.

Regulatory Compliance

Ensuring adherence to state-specific and federal logistics regulations required significant manual effort and frequent audits.

Solution

Implementation of a Integrated, Technology-Driven Solution
To address these challenges, the client implemented an integrated, technology-driven solution focused on mobile tracking, activity-based costing, and compliance automation. The key components of the solution included:
Mobile Tracking Integration
A mobile tracking system was developed and integrated with the client’s Transportation Management System (TMS). This allowed for real-time monitoring of vehicles, equipment, and labor activities. Key features included:

Dynamic Traffic Flow Management

Optimized inbound and outbound traffic patterns to reduce bottlenecks and improve turnaround times at distribution hubs.

Geo-Fencing for Task Allocation

Ensured tasks and costs were allocated based on geographic locations, complying with local regulations.

Real-Time Notifications

Provided instant alerts for disruptions, such as vehicle breakdowns or weather-related rerouting, enabling proactive adjustments.
Activity-Based Costing
An advanced activity-based costing model was implemented to improve billing accuracy. Features included:

Labor Cost Tracking

Monitored hours and tasks completed by drivers, dock workers, and temp staff.

Equipment Utilization Metrics

Calculated costs for forklifts, trailers, and other equipment based on usage and depreciation.

Dynamic Invoice Adjustments

Automated adjustments for interrupted services, such as partial deliveries or delays, with detailed breakdowns for clients.
Compliance and Audit Automation
The solution ensured full compliance with labor and logistics regulations while reducing the administrative burden of audits:

Billing Reconciliation

Generated detailed audit trails for all tasks and expenses, improving transparency.

Regulatory Adherence

Automatically adjusted workflows to comply with hours-of-service (HOS) rules and other relevant regulations.

Compliance Reports

Delivered real-time reports to internal and external stakeholders, reducing manual intervention.

Result

Significant Operational and Financial Benefits

  • Optimization efforts resulted in licensing costs reduced.
  • System became more efficient, cost-effective, and easier to manage.
  • Automation goals were achieved, improving the overall workflow and adherence to regulations.

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Maximizing Warehouse Storage Capacity with Robotics, AI, Camunda, and Automation

Maximizing Warehouse Storage Capacity with Robotics, AI, Camunda, and Automation

Client Overview

National Retailer Operating Extensive Network of Distribution Centers

Our client faced mounting pressure to optimize storage and retrieval processes. Their primary cold storage facility served as a critical hub for temperature-sensitive goods, but increasing inventory volumes were straining the existing infrastructure.
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Business Challenge

Several Obstacles in Warehouse Operations

Client had two different challenges presented to the CapBPM team.

Capacity Constraints

Traditional racking systems were insufficient to meet growing demands, leading to the need for third-party storage services.

High Labor Costs

Manual stocking and retrieval processes were resource-intensive and prone to delays.

Limited Space Optimization

Expanding the facility horizontally was not an option, making vertical storage the primary focus.

Solution

Deployment of a New AS/RS System

To overcome these challenges, the client deployed a scalable Automated Storage and Retrieval System (AS/RS). The solution featured cutting-edge vertical storage technology and automated let-downs.

Vertical Expansion Using AS/RS

Utilized high-capacity cranes to store pallets vertically, effectively doubling the storage capacity within the existing space.

Optimized the layout to maximize density without compromising retrieval efficiency.

Automated Inventory Management

Implemented crane-based retrieval that replaced manual stocking methods, reducing errors and labor-intensive tasks.

Real-time monitoring and automated replenishment streamlined inventory control.

Integrated Temperature Control Optimization

Designed airflow and temperature regulation systems that maintained ideal storage conditions for perishable goods while supporting increased pallet loads.

Result

Goals Achieved, Workflow Improved, and Costs Reduced

Enthusiasm displayed by Client. Genuinely thrilled about substantial progress achieved in such a short time.

50% Increase in Storage Capacity

Achieved without expanding the warehouse footprint.

35% Reduction in Labor Costs

Automation reduced dependency on manual labor while improving accuracy.

Improved Throughput

Faster stocking and retrieval processes enhanced operational efficiency and reduced delays.

Scalability and Future Enhancements

The system was designed to scale alongside the client’s growth plans. Potential future upgrades include:

Predictive Analytics Integration

Utilize AI to forecast inventory peaks and further optimize storage allocation.

Dynamic Cost Allocation

Implement activity-based costing to measure storage efficiency and adjust for fluctuating demand. By embracing advanced automation, the client transformed their warehouse operations, resulting in significant cost savings and productivity gains. This case highlights the power of scalable technology for organizations seeking to optimize logistics and reduce operational expenses. For businesses interested in similar solutions, contact us to explore tailored automation strategies that fit your needs.

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Overcoming Camunda 7 Migration Challenges

Overcoming Camunda 7 Migration Challenges

Challenge

Equivalence, Time, and Cost Challenges

The client relied on a legacy Camunda 7 environment to run mission-critical business processes, including 21 complex workflows with approximately 20 activities each. These processes incorporated custom scripts, DMN tables, Java delegates, Groovy, and JavaScript scripts, along with BPMN elements. The client needed to transition these processes to the modern Camunda 8 platform to embrace cloud-native scalability and composability.

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  • Ensuring equivalence between Camunda 7 and Camunda 8 outputs.
  • Migrating complex processes in just 60 days to avoid business disruption.
  • Reducing the high cost and effort of manual migration (estimated at seven months).

Solution

Seamless Process Transition with Exodus
CapBPM deployed Exodus, a proprietary, automated migration tool, to seamlessly transition the client’s processes to Camunda 8. Key steps included:

Process Conversion

Client operates large storage warehouses. Client needs to automate warehousing operations efficiently to improve productivity and minimize errors.

Testing Framework

Ensured equivalence by validating outputs using 50 randomly selected test cases.

Delegate and Listener Migration

Transitioned Java and Groovy delegates to asynchronous, event-driven job workers.

Accelerated Delivery

Leveraged Exodus to complete the majority of the migration in just 10 days, dedicating the remaining time to rigorous testing.

Result

Efficient Migration Success

Through a collaborative effort between the client and CapBPM:

The entire migration was completed in 30 days, far exceeding expectations.

All outputs from Camunda 7 and Camunda 8 were validated as identical, ensuring zero disruption to operations.

The client achieved a scalable, cloud-native, and future-proof architecture with Camunda 8. CapBPM’s expertise and Exodus tool enabled the client to meet their aggressive timeline with guaranteed success, ensuring their continued business growth and efficiency.

CapBPM at a Glance

Expertise and Innovation

Capital BPM is a trusted leader in Camunda-based process automation and migration solutions, delivering exceptional results for clients worldwide. With cutting-edge tools, certified expertise, and a proven track record, CapBPM ensures seamless transitions and outstanding outcomes for even the most complex projects.

Proprietary Tool – Exodus

Designed specifically for seamless BPMN migrations, Exodus enables rapid, efficient transitions while optimizing workflows for modern platforms. This tool simplifies the migration process, significantly reducing time and cost for clients.

Certified Platinum Partner

Recognized as the 2024 Regional Partner of the Year for the Americas, CapBPM’s Platinum Partner certification underscores its commitment to excellence and leadership in the industry.

Proven Expertise

CapBPM guarantees exceptional results, accelerated project timelines, and measurable success. With a portfolio of referenceable success stories from global leaders, CapBPM is the trusted choice for companies looking to modernize and scale their operations.

CapBPM combines innovation, reliability, and industry-leading expertise to help organizations achieve their strategic goals with confidence.

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Utilizing CODA Services

Home Equity-Sharing

Utilizing CODA Services

The Heroes

Client’s Technology Leaders
Discover the experienced professionals and decision-makers who drive innovation, strategy, and successful Camunda implementations within our team.
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Challenge

Need for Intricate System, Knowledgeable Camunda Experts

Client facing a multifaceted challenge in building out entire intricate system involving various components & functionalities, which can be challenging to structure effectively.

Client does not possess in-depth knowledge of best practices in system development. Client might not always be certain about best approaches which can lead to errors and inefficiencies.

Client needs guidance and advisory services in utilizing Camunda to its full potential.

Solution

Capital BPM’s CODA Service

Client is utilizing Camunda and CapBPM CODA service. With the support of CapBPM, Client is guided on how to structure system effectively.

CapBPM acts as mentors, providing guidance and sharing best practices as Client builds system. Teaches problem-solving skills and ensures Client is well-equipped to handle routine development tasks. For challenging issues, CapBPM intervenes to resolve problems efficiently, ensuring project stays on task.

Result

Improved Knowledge, Development of Intricate System

Client has significantly improved knowledge of system development best practices, ensuring informed decisions on project. With guidance and mentoring, Client can effectively develop complex system using Camunda & CODA offering.

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Warehousing Client Improving Business

Warehousing and Distribution

Warehousing Client Improving Business

The Champions

Client’s Team and Decision Makers: Leading Strategy and Innovation

Discover the experienced professionals and decision-makers who drive innovation, strategy, and successful Camunda implementations within our team.

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The Champions

Process Automation and Robot Coordination

Client had two different challenges presented to the CapBPM team.

Automation:

Client operates large storage warehouses. Client needs to automate warehousing operations efficiently to improve productivity and minimize errors.

Robot Coordination

Client uses robots for various tasks. Need to orchestrate these robots effectively. Includes extracting totes from rigs, placing on conveyors, and controlling movements.

Solution

Camunda to the Rescue
Choose the right expertise—onshore, offshore, or embedded architects—to optimize your workflow automation.
Leverage Camunda to orchestrate, automate, and optimize your business processes efficiently
Employ BPMN for robot coordination and integrate expert system for precise robot control.
CapBPM provides support and training to enhance command expertise.

Result

A More Smooth, Efficient Operation

Enthusiasm displayed by Client. Genuinely thrilled about substantial progress achieved in such a short time.

Seamless Workflow

Clients are genuinely excited about how quickly their operations have become more streamlined, allowing them to achieve better results with less effort and improved consistency

Optimized Processes

Clients are thrilled with the rapid transformation of their workflows, experiencing smoother operations, reduced bottlenecks, and a noticeable boost in overall efficiency within a short time.

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Are you ready for BPM consulting services, process automation, and business process management,? Contact us today to learn more about our services.
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As a leading consulting firm specializing in business process management, Capital BPM is proud to be a Certified Camunda Partner.
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