Case Study Category: AI Heathcare

Ditching CRAMP™ — How a Top 20 Insurer Modernized FNOL with Camunda

Ditching CRAMP™

Top 20 U.S. Property & Casualty Insurance Carrier

Challenges

Claims Processing Under Pressure
  • Required certified specialists to make even minor changes
  • Tightly coupled rules, workflows, and UI — leading to brittle releases
  • "Modular" on paper, monolithic in practice
In short, CRAMP™ lived up to its name — inflexible, painful, and prone to flare-ups during any change cycle.
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Why the Business Couldn’t Wait

Pain Point Impact
License & Infra Overhead $5.2M annually across 4 environments
Slow Change Velocity 3–4 months per update, even for basic triage tweaks
Vendor-Dependent Integrations AI fraud scoring and weather event linking required vendor dev hours
High Opportunity Cost Competitive carriers released updates 4× faster

The FNOL process was mission-critical, but the business couldn't justify standing still any longer.

Solution

Rebuilding FNOL on Camunda

The engagement centered on re-engineering FNOL using Camunda Platform 8, emphasizing composability, observability, and developer autonomy:

BPMN Flows per Subprocess

Intake, verification, and assignment flows were refactored into modular microservices.

DMN Decision Tables

Replaced CRAMP™’s tangled rulebase with editable DMN tables for business-led triage logic.

Decoupled UI & Logic

Moved frontend from legacy portal to React apps backed by API-driven orchestration.

Scalable Event Architecture

Leveraged Kafka for asynchronous communication across claims teams and third-party integrations.

Live SLA Monitoring

MongoDB + Prometheus/Grafana enabled real-time insight into SLA breaches, assignment times, and bottlenecks.

Business Outcomes: From Friction to Flow

Key KPI CRAMP™ (Before) Camunda (After) Improvement
Claim Intake to Assignment 3.2 hours 23 minutes ⬇ 88%
Average Change Deployment Time 14 weeks 4 weeks ⬇ 71%
Annual Cost (License + Infra) $5.2M $1.5M ⬇ 71%
5-Year ROI -4% (projected) +198% ✅ Profitable
Time to Add AI Triage Signal 6 months 5 weeks ⬇ 80%
Quote from the Field

“CRAMP™ gave us structure — Camunda gave us speed. Now, our teams are delivering change in weeks, not quarters.”
— Director of Claims Innovation

The Strategic Shift

This migration wasn’t just a tech play — it was a business enabler. With Camunda, the insurer unlocked:

Faster time-to-value for process changes

Business-owned rules with no dev bottlenecks

Platform independence to build and deploy how they wanted

Composable automation that scaled across claims types

CRAMP™ helped them survive the past. Camunda’s helping them own the future.

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Automating Billing and Invoicing for Logistics Operations

Shipping & Logistics

Automating Billing and Invoicing for Logistics Operations

Client Overview

Leading Shipping & Logistics Company
The client operates an extensive network of distribution hubs, warehouses, and transportation routes. Their operations involve complex workflows, including traffic flow management, labor allocation, and compliance with diverse regional regulations. As part of their modernization initiative, they sought to automate their billing and invoicing processes while optimizing operational efficiency.
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Several Challenges Faced

Process Automation and Robot Coordination

Inaccurate Billing

Manual processes led to frequent errors in invoices for drivers, dock workers, and temporary staff, causing disputes and delayed payments.

Inefficient Traffic Flow

Congestion at distribution hubs resulted in delays and reduced throughput.

Complex Cost Allocation

Assigning costs for labor, equipment, and interrupted services was labor-intensive and lacked transparency.

Regulatory Compliance

Ensuring adherence to state-specific and federal logistics regulations required significant manual effort and frequent audits.

Solution

Implementation of a Integrated, Technology-Driven Solution
To address these challenges, the client implemented an integrated, technology-driven solution focused on mobile tracking, activity-based costing, and compliance automation. The key components of the solution included:
Mobile Tracking Integration
A mobile tracking system was developed and integrated with the client’s Transportation Management System (TMS). This allowed for real-time monitoring of vehicles, equipment, and labor activities. Key features included:

Dynamic Traffic Flow Management

Optimized inbound and outbound traffic patterns to reduce bottlenecks and improve turnaround times at distribution hubs.

Geo-Fencing for Task Allocation

Ensured tasks and costs were allocated based on geographic locations, complying with local regulations.

Real-Time Notifications

Provided instant alerts for disruptions, such as vehicle breakdowns or weather-related rerouting, enabling proactive adjustments.
Activity-Based Costing
An advanced activity-based costing model was implemented to improve billing accuracy. Features included:

Labor Cost Tracking

Monitored hours and tasks completed by drivers, dock workers, and temp staff.

Equipment Utilization Metrics

Calculated costs for forklifts, trailers, and other equipment based on usage and depreciation.

Dynamic Invoice Adjustments

Automated adjustments for interrupted services, such as partial deliveries or delays, with detailed breakdowns for clients.
Compliance and Audit Automation
The solution ensured full compliance with labor and logistics regulations while reducing the administrative burden of audits:

Billing Reconciliation

Generated detailed audit trails for all tasks and expenses, improving transparency.

Regulatory Adherence

Automatically adjusted workflows to comply with hours-of-service (HOS) rules and other relevant regulations.

Compliance Reports

Delivered real-time reports to internal and external stakeholders, reducing manual intervention.

Result

Significant Operational and Financial Benefits

  • Optimization efforts resulted in licensing costs reduced.
  • System became more efficient, cost-effective, and easier to manage.
  • Automation goals were achieved, improving the overall workflow and adherence to regulations.

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Healthcare Client Migrates to Camunda

Healthcare

Healthcare Client Migrates to Camunda

When a leading healthcare organization faced challenges with outdated systems, they turned to Capital BPM to transform their business processes. By migrating to the Camunda Platform, this organization streamlined its clinical workflows, enhanced patient care, and adopted a scalable BPM solution tailored for the healthcare industry.

The Heroes

Principal at Architect/Director Healthcare Client
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Challenge

Replace Complex and Costly Existing Systems

The healthcare client struggled with inefficiencies in their management system, which impacted healthcare processes across various care settings. Their legacy system lacked flexibility, making it difficult to optimize workflow automation and improve processes essential for healthcare professionals. They needed a modern BPM healthcare platform to support evolving requirements in process modeling and process automation.

Solution

Leveraging CapBPM’s Exodus to Move to Camunda

Capital BPM facilitated the migration to the Camunda Platform using the Exodus migration tool, ensuring a smooth transition with minimal disruption. This approach allowed the healthcare client to:

Optimize healthcare processes and improve clinical workflows.
Enhance patient care with streamlined and automated workflows.
Implement flexible process automation to adapt to changing regulatory demands.
Through process modeling, Capital BPM ensured the client’s workflows were future-ready and seamlessly integrated into their operations. This migration modernized their management program while retaining operational consistency.

Result

A More Smooth, Efficient Operation

Enthusiasm displayed by Client. Genuinely thrilled about substantial progress achieved in such a short time.

Seamless Workflow

Clients are genuinely excited about how quickly their operations have become more streamlined, allowing them to achieve better results with less effort and improved consistency

Optimized Processes

Clients are thrilled with the rapid transformation of their workflows, experiencing smoother operations, reduced bottlenecks, and a noticeable boost in overall efficiency within a short time.

Start Your Business with AI?

Are you ready for BPM consulting services, process automation, and business process management,? Contact us today to learn more about our services.
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As a leading consulting firm specializing in business process management, Capital BPM is proud to be a Certified Camunda Partner.
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